Why Apparel Retailers Are Quietly Outsourcing Their Retail Contact Centers (And Winning Big)
The holiday rush hits differently when you’re in apparel and fashion. One viral TikTok can send 50,000 shoppers to your site in an hour, all asking the same three questions: “Does this run true to size?” “When will the restock drop?”, and “Can I return it if my girlfriend hates it?” In-house retail contact centers […]
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