Selling through Fulfillment by Amazon (FBA) comes with many advantages, but it also comes with risks, like lost, damaged, or unreturned inventory. While Amazon has a reimbursement policy to compensate sellers for these issues, many sellers don’t realize they aren’t always reimbursed automatically.
If you’re not tracking Amazon FBA reimbursements, you could be losing money. In this guide, we’ll break down how Amazon’s reimbursement policy works, when you’re eligible for a refund, and how tools like Amazon refund software can help automate the process.
What is Amazon’s FBA reimbursement policy?
Amazon’s policy states that if FBA loses, damages, or mishandles your inventory, they must either:
- Replace the item with one of equal value, or
- Reimburse you for the product’s fair market value
However, Amazon doesn’t always process these refunds automatically. In many cases, sellers must identify missing reimbursements and file claims to recover their money.
When are you eligible for FBA reimbursements?
Amazon provides reimbursements in several situations:
- Lost inventory – Items lost in Amazon’s warehouse or during fulfillment.
- Damaged inventory – Products damaged by Amazon and deemed unsellable.
- Unreturned refunds – When Amazon refunds a customer but never gets the product back.
- Overcharged fees – Incorrect storage fees, overestimated dimensions, or mistaken FBA fulfillment charges.
- Destroyed inventory without permission – Amazon sometimes disposes of inventory without notifying sellers.
If any of these happen, you may be owed a reimbursement.
How to check if Amazon owes you a reimbursement
Step 1: Run reports in Seller Central
- Go to Reports > Fulfillment and check:
- Inventory Adjustment Report (for lost/damaged inventory)
- Returns Report (to see refunded but unreturned items)
- Fee Preview Report (to identify overcharged FBA fees)
Step 2: Compare sales vs. refunds
Check order history to find refunded orders where the product was never returned.
Step 3: File a claim if needed
If you find missing reimbursements, submit a case to Amazon Seller Support with supporting details.
How to automate Amazon FBA reimbursements
Manually tracking FBA reimbursements can be time-consuming, which is why many sellers use Amazon refund softwares like Refunzo to automate the process.
Refunzo is a specialized Amazon refund software designed to help FBA sellers recover lost money from missing, damaged, or unreturned inventory. Many sellers lose revenue because Amazon doesn’t always process reimbursements automatically. Refunzo simplifies this process by automating claim detection and filing, ensuring you get every dollar you’re owed.
How Refunzo works
Refunzo connects directly to your Amazon Seller Central account and scans reports for discrepancies in inventory, refunds, and fulfillment fees. It identifies cases where Amazon has lost or damaged inventory, refunded customers without returns, or overcharged storage fees. Instead of manually tracking these errors, Refunzo automates the entire process, making reimbursement management effortless.
Key features of Refunzo
- Automated claim detection – Tracks missing reimbursements using AI-powered data analysis.
- One-click filing – Submits reimbursement claims directly to Amazon with minimal seller involvement.
- Real-time reporting – Provides detailed insights on recovered funds and pending claims.
- Secure and Amazon-compliant – Follows Amazon’s reimbursement policies to prevent account issues.
By using Refunzo, FBA sellers can maximize profit recovery, save time, and focus on growing their business without worrying about lost funds. Whether you’re a small seller or a high-volume brand, Refunzo ensures you don’t leave money on the table.
Final thoughts
Amazon’s FBA reimbursement policy is designed to protect sellers, but many refunds slip through the cracks. If you’re not tracking missing inventory, unreturned refunds, or incorrect fees, you could be losing thousands of dollars every year.
Instead of manually checking reports, consider using Amazon refund software or professional Amazon FBA reimbursement services to automate claims, recover lost money, and protect your profits.
